We know plans change. This policy explains how to cancel or move a visit with Tsunami Services LLC ("Tsunami Services," "we" or "us") and what happens when weather gets in the way.
1. Cancelling or Rescheduling a Visit
Please give us at least 24 hours notice if you need to cancel or move a booked visit. Call or email us and we will find a new time that suits you. There is no charge for cancelling or rescheduling with 24 hours notice or more.
2. Late Cancellations and Missed Visits
If you cancel with less than 24 hours notice, or our crew arrives and cannot do the work, a trip fee may apply. Common reasons a visit cannot go ahead include:
- Locked gates or no access to the work area
- No working outdoor water supply
- Vehicles or furniture left in the area being cleaned
- Pets left loose in the yard
- HOA approval not in place for the work
We will always tell you the amount of any trip fee before charging it.
3. Weather
Central Florida weather changes fast. If rain, storms or high winds make it unsafe to work or would spoil the result, we will contact you to reschedule at no cost to you. Paver sealing needs dry pavers and a dry forecast, so sealing visits are the most likely to be moved.
4. If We Need to Reschedule
Now and then we may need to move a visit because of weather, equipment problems or a job running long. We will let you know as early as we can and offer the next available time. You will never be charged when we are the ones who reschedule.
5. Deposits
If a job needed a deposit, such as for paver sealing materials, it can move to your new date when you reschedule. If you cancel with at least 48 hours notice, we will refund the deposit less the cost of any materials already bought for your job.
6. Yearly Plans
You can move any visit in a yearly plan using the same notice periods above. To cancel a plan, contact us before your next visit. Visits already completed are paid for at their regular single-visit price, and any amount paid for visits that have not happened yet will be refunded or credited.
7. Changes to This Policy
We may update this policy from time to time. Changes are posted on this page with a new date at the top.
8. Contact Us
Tsunami Services LLC
Winter Springs, FL
Phone: (407) 670-5513
Email: Click To Email